Terms & Conditions

Last updated: October 2026

Please read these Terms & Conditions carefully before placing an order with Surprise Me HQ. By purchasing from us, you agree to be bound by these terms.

About Us

Surprise Me HQ is a UK-based sole trader selling mystery gift bundles and related add-on services online at surprisemehq.co.uk.

For any enquiries, please contact us at: admin@surprisemehq.co.uk

Placing an Order

By placing an order on our website, you confirm that:

You are at least 16 years of age
You are legally capable of entering into a binding contract
The information you provide is accurate and complete

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.

Products & Descriptions

Our products are sold as mystery gift bundles. The specific contents of each bundle are not disclosed in advance and will vary based on available stock at the time of packing.

Images on our website are for illustrative purposes only and do not constitute a guarantee of the exact items you will receive.

All merchandise included in our bundles is 100% authentic and fully licensed.

Pricing

All prices are displayed in Great British Pounds (GBP) and are inclusive of any applicable taxes. Delivery charges are shown separately at checkout.

We reserve the right to change our prices at any time. The price applicable to your order is the price displayed at the time of placing your order.

Promotional pricing (such as our Social Media Video Add-On launch offer) is available for a limited time only and subject to the stated end date. We reserve the right to withdraw promotions at any time.

Special Instructions & Requests

Customers may include preferences in the Special Instructions field at checkout. We will always endeavour to accommodate requests where possible, but please note that all requests are subject to stock availability and operational capacity and cannot be guaranteed.

Delivery

Delivery options and estimated timeframes are displayed at checkout. We aim to dispatch orders promptly, but delivery times are estimates only and may be affected by factors outside our control.

Risk of loss and title for physical products passes to you upon delivery.

Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions and can be found on our Returns & Refunds Policy page.

Intellectual Property

All content on our website, including text, images, logos, and branding, is the property of Surprise Me HQ or used with permission. You may not reproduce, distribute, or use any content from our website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Surprise Me HQ shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products. Our total liability to you shall not exceed the value of the order in question.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.