Terms of service

Terms of Service

Please read these Terms of Service carefully before using our website or placing an order with Surprise Me HQ. By accessing our website or completing a purchase, you agree to be bound by the terms outlined below.

1. About Us

Surprise Me HQ is an online retailer specialising in curated mystery gift bundles. Our website is operated at surprisemehq.co.uk. For any queries, please contact us at admin@surprisemehq.co.uk.

2. Eligibility

By placing an order with us, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract
  • You are purchasing for personal use or as a gift, and not for commercial resale

3. Our Products

All products sold by Surprise Me HQ are curated mystery gift bundles. By purchasing, you acknowledge and accept the mystery nature of our products. We do not guarantee specific items within any bundle, and this does not constitute grounds for a return where the statutory exemption for sealed goods applies.

Product images and descriptions on our website are for illustrative purposes only. Bundle contents may vary.

4. Placing an Order

When you place an order with us, you are making an offer to purchase. We reserve the right to accept or decline any order. A contract between you and Surprise Me HQ is formed only when you receive an order confirmation from us.

We reserve the right to cancel any order at our discretion, in which case a full refund will be issued promptly.

5. Pricing

All prices are displayed in British Pounds Sterling (£) and are inclusive of VAT where applicable. We reserve the right to amend prices at any time. The price you pay is the price displayed at the time your order is confirmed.

6. Payment

Full payment is required at the time of placing your order. We accept payment via the methods displayed at checkout. All transactions are processed securely. We do not store your payment details.

7. Delivery

We aim to dispatch all orders within the timeframe stated on our website. Delivery timescales are estimates and are not guaranteed. Surprise Me HQ is not responsible for delays caused by third-party couriers or circumstances beyond our control.

Risk in the goods passes to you upon delivery. If you have not received your order within the expected timeframe, please contact us at admin@surprisemehq.co.uk.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service. Please refer to our full policy for details of your rights and our procedures regarding returns, faulty items, and cancellations.

9. Intellectual Property

All content on our website, including but not limited to text, images, logos, and branding, is the property of Surprise Me HQ and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Surprise Me HQ shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Our total liability to you shall not exceed the value of the order in question.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms of Service. By using our website, you consent to such processing.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. Changes will be posted on this page and will take effect immediately upon publication. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us at admin@surprisemehq.co.uk. We aim to respond to all enquiries within 24 to 48 hours. If you contact us on a Friday, please allow until the end of day Monday for a reply.

These terms do not affect your statutory rights under UK law.