Contact
Get in Touch
Have a question about your bundle, an order query, or just want to know more about what we do? We'd love to hear from you.
We aim to respond to all enquiries within 3 business days. Please include your order number if you're getting in touch about an existing order — it helps us get back to you faster.
Before You Email...
You might find what you're looking for right here:
🎁 How It Works — bundle tiers, delivery, requests & more
❓ FAQ — our most commonly asked questions
🔄 Returns & Refunds Policy — everything you need to know about returns
Surprise Me HQ is a small UK business run with care and attention to detail. We read every message personally and will always do our best to help.